Ellipsus Privacy Policy

This Privacy Policy explains how Ellipsus collects, uses, stores, and shares your personal information. Here's the TL;DR:

• We care about writer's rights. We're committed to giving you a place to express your full creativity—free from judgment or the prying eyes of big corporates.
• We will never sell your information: We will never sell your personal information (and that most certainly includes your writing) to third-parties.
• We limit the information we collect. We only collect the information necessary to create your account, maintain and improve our services, and provide outstanding support.

This policy is effective as of November 27, 2024 and was last updated November 27, 2024.

The information we collect

We collect certain information when you use Ellipsus, including information you provide us, information we collect automatically, and information we receive from other sources.

Information you provide to us

• Account information. When you create an Ellipsus account, you're asked to enter your email address and display name.
• Content you create. Your writing—which includes what you write in docs, comments, and chat messages—is yours. As part of our service, we store it so that it's available to you and your collaborators across devices, but only you can make it visible to others. We do not review, moderate, or censor the content you create in Ellipsus.

• Other information you provide directly to us. When creating an account, we ask how you heard about Ellipsus and your collaboration preferences. You also have the option to submit additional information as you use Ellipsus, such as feedback via surveys, email, and in-app support.

Information we collect automatically

Some information is automatically collected as you use Ellipsus, including:

• Information about your device: When you visit our website or use Ellipsus, we collect information about your device type, operating system, and browser.

• Information about your use of Ellipsus. In order to improve Ellipsus and provide support, we collect information about how you use our service. (That being said, we do not track what you're writing—just whether or not you are.) This includes log and event information about the features you use. It also includes information about errors you might have encountered during a session.
• Other information that we automatically collect. When you take certain actions online, we may receive additional information about you. For instance, if you click on a link in an Ellipsus email, we may receive additional information via UTM tags.

We also receive some information from cookies—small pieces of data that our website stores on your computer and accesses each time you visit. Our use of cookies is limited to web analytics and customer support.

How we use your information

Under GDPR, companies need to have a valid reason to process personal information. We use your data to:

• Provide you with access to Ellipsus: We want you to have the best experience possible when using Ellipsus. In order to do that, we need to process information about you (e.g., the device you're on, the features you're trying to use), to provide you with continuous access to our services.
• Contact you: We use your information to contact you in connection with your account, such as sending a one-time code when you log in. We may also use your information to contact you about product or policy changes.
• Offer customer service: We use your information to respond to your questions about Ellipsus and investigate bugs or other issues.

We also use your data to support legitimate business interests, such as:

• Measuring and reporting on business performance: We use anonymized information to track and evaluate core metrics (e.g., how many times users visit Ellipsus in a week, what percentage of users are collaborating in the product, etc.).
• Improving the product: We use your data to help us understand how users use Ellipsus and prioritize product improvements.

• Notifying you about cool or important things: We'll occasionally use your information to let you know about product updates, like new features and improvements, or to ask for your feedback on our product. We also let you know when others send document invites or comment on your work. You can always opt out of receiving any email marketing communications and you can manage collaboration notifications in-app.

Disclosure of personal information to third parties

We may share your personal information with third parties under the following circumstances:

• Your collaborators: When you invite others to collaborate on a document—or when you're invited to collaborate on a document—your display name and other information (text edits, comments, and chat messages) will be visible to collaborators.

• Service providers: We may engage trusted third-party service providers (e.g., emails, notifications, and product analytics services) to assist us in delivering and improving our product. These service providers have access to your personal information solely for the purpose of performing their services on our behalf and are obligated to maintain its confidentiality.
• Legal requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.
• Business transfers: In the (unlikely) event we're involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. Before making any changes, we will notify you via email or through a prominent notice on our website, to give you ample opportunity to update, transfer, export, or delete your data.

International transfers of personal information

The personal information we collect is stored and / or processed in Ireland, France, the United States, and where we or are partners, affiliates, and third-party providers maintain facilities.

The countries where we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries, we'll:

• Perform those transfers in accordance with the requirements of applicable law;
• Protect the transferred personal information in accordance with this Privacy Policy.

Security of your personal information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

In general, we retain your personal data for as long as you have a registered Ellipsus account.

Information you can directly delete

While using Ellipsus, you can delete your documents as well as any content you've created in any document.

Note that if you delete your account, we will retain and display existing content (i.e., drafts, comments, and chat messages) you've contributed to documents shared with you; however, the content will no longer be tied to your account or display name.

Information retained until your account is deleted

We keep some data while you have a registered account. This includes:

• Your account details (e.g., email, display name);
• Information about how you've previously used Ellipsus;
• Feedback you've previously shared (e.g., support logs and feature requests).

It's currently not possible to delete your Ellipsus account from within the product. If you'd like to delete your account and all data, please email privacy@ellipsus.com.

Children's privacy

We are not targeting Ellipsus directly at children under the age of 13 and we don't knowingly collect personal information about children under 13.

Your rights

You have certain rights regarding your personal information under applicable data protection laws, including:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can update or correct your personal information if it is inaccurate or incomplete.
• Right to erasure: You can request the deletion of your personal information in certain circumstances.

• Right to object: You can object to the processing of your personal information for direct marketing purposes or based on legitimate interests.

If you have any questions about these rights or wish to exercise control over your information, please reach out to privacy@ellipsus.com.

Changes to our Privacy Policy

Occasionally, we'll need to update our Privacy Policy to reflect updates to our business processes or other changes. When we do, we'll indicate when it was changed. When we make significant changes—or when required—we'll email you or highlight changes within the app.

Contact us

You can email us at privacy@ellipsus.com with any questions about this Privacy Policy or how we process your information.